We're Here to Make It Easy!
We want you to be completely satisfied with your purchase from North Threads. If for any reason you need to return or exchange an item, we've got you covered.
Returns and Exchanges:
- Returns and exchanges are accepted within 30 days of the original ship date.
- All returns will be issued store credit in the form of a North Threads E-Gift Card.
- Exchanges for the same item in a different size are available at the same price.
- Customers are responsible for the cost of return shipping.
- At North Threads, we strive to make your shopping experience as seamless as possible. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team. We're here to help!
Apparel:
We accept returns for any reason on unworn, unwashed, and tagged items. All returns must be free of stains, deodorant, makeup, perfume, smoke, and any other sign of damage/wear. Your original receipt is required to process your return.
Footwear:
We accept footwear returns for any reason on unworn and undamaged items. The original box or packaging must be clean and undamaged.
Gift Cards, Jewelry, Swimwear, Underwear, Hats, Bedding, and Bath Towels:
These items are not eligible for returns.
Online Orders
Any returns or exchanges resulting from an online order must be shipped back to our location via the carrier of your choice.
All sale or discounted items are final sale.
About Us
North Threads was created in 2021 by Lexy Ziemann, who began her retail journey managing 125 Apparel back in 2018. After years of growth and experience, she bought the business and rebranded to North Threads in her hometown of Perham, Minnesota. Lexy loves styling women of all ages, from her Gen Z nieces to her 73-year-old mom—and, of course, her millennial self. Her philosophy? There are no rules in fashion—just wear what makes you feel good.
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